• ────── ✾ ────── •

To ensure a smooth return and refund process, we kindly request that customers record a video when opening their parcels. This helps us resolve any issues regarding the condition of received items quickly. Failure to provide this may delay or complicate your return or refund request. We appreciate your cooperation.

Reporting Defective Products

If you receive a defective product, please notify us via email at deyafaco@gmail.com within 7 days of delivery. Include videos documenting the issue. Your timely submission helps us expedite the resolution.

Return Process

• Ensure all items are in their original condition, unused, and with tags attached.
  
• Create a customer account and log in to request a return.
  
• Customers are responsible for return shipping costs.
  
• If you need help, contact us at deyafaco@gmail.com.
  

Eligibility

• Returns must be requested within 30 days of receiving the item.
  
• Items must be in the same condition as received, with original packaging and tags.
  

Damages and Issues

• Inspect your order upon delivery.
  
• Report defective, damaged, or incorrect items immediately so we can address the issue.
  
• Sale items and gift cards are not eligible for returns.
  

Exchanges

• The fastest way to get the item you want is to return the original item and place a new order for the replacement.
  

Refunds

• We will notify you once your return is received and inspected.
  
• If approved, refunds will be processed to your original payment method.
  
• Please note, bank or credit card processing may take some time to reflect the refund.
  

📧 Email: deyafaco@gmail.com

📞 Phone: +92 371 1429297

Sincerely,

Deyafa Co.